Terms of service

These Terms of Service (“Terms”) explain how we operate our website and store, and how you agree to use our services when you shop with us.

By visiting or purchasing from Binti Snacks, you agree to follow these Terms and our [Privacy Policy]. If you don’t agree, please don’t use our site.

1. Who We Are

“Binti Snacks,” “we,” “our,” and “us” refer to the same thing — a snack brand dedicated to bringing authentic African flavors to the world. Our online store runs on Shopify, which helps us process orders, payments, and deliveries.

2. Using Our Site

To use our site or make a purchase, you must be at least the age of majority in your region.
You agree to provide accurate and complete information (like your name, address, and payment details) and keep your account secure. You’re responsible for any activity under your account.

3. Our Products

We do our best to show our snacks accurately, but colors and packaging may look different depending on your screen or device.
We may update or discontinue products at any time without notice.

4. Orders & Payments

When you place an order, you’re making an offer to buy. We’ll confirm your order once payment is processed.
Prices can change at any time. Taxes, shipping, and customs fees may apply.
Please double-check your order before submitting — once accepted, we might not be able to cancel it.

You agree that your purchases are for personal use only (not for resale).

5. Shipping & Delivery

We do our best to deliver quickly, but sometimes delays happen. Once your order is handed to the carrier, the package becomes your responsibility.
Delivery times are estimates only and not guaranteed.

6. Returns & Refunds

Because our snacks are food items, we don’t accept returns.
However, if your order is damaged, incomplete, or unsatisfactory, please contact us at info@bintisnacks.com within 7 days of receiving it. We may issue store credit for future purchases if we determine you didn’t receive fair value.
Learn more in our [Refund Policy].

7. Intellectual Property

Everything on our website — including logos, images, and text — belongs to Binti Snacks or our partners. You may use our website only for personal, non-commercial purposes. Please don’t copy or reuse any content without our permission.

8. Third-Party Services

Our store uses Shopify and other third-party tools to process payments and manage services. We aren’t responsible for how these third parties operate, but we choose trusted providers to keep your experience safe and smooth.

9. Your Feedback

We love hearing from you! If you share feedback, ideas, or reviews, you agree that we can use them (for example, on our website or social media) without compensation.

10. Prohibited Activities

Please don’t use our website to:

  • Break any laws

  • Harass or harm others

  • Post false or misleading information

  • Upload viruses or malicious code

  • Spam, hack, or scrape our site

If you misuse the site, we can suspend or close your account.

11. Warranties & Liability

We work hard to make sure everything on our site runs smoothly, but we can’t guarantee it will always be error-free or uninterrupted.
Binti Snacks isn’t responsible for any indirect or consequential damages (like lost data or profits) that may arise from using our site or products.

12. Governing Law

These Terms are governed by the laws of Ontario, Canada, where Binti Snacks is based.

13. Updates to These Terms

We may update these Terms from time to time. The newest version will always be posted on our website, and by continuing to use our site, you agree to the latest version.

14. Contact Us

If you have any questions about these Terms or anything related to our store, please reach out to us at:
📧 info@bintisnacks.com